Is Mountain Top the Best Choice for You? Part 3: Operations and Warehouse Teams
What Role Do Our Operations and Warehouse Teams Play in Your Mountain Top Experience?
Here at Mountain Top Furniture we seek to always make our customers feel taken care of and valued. There are two teams that really play integral roles in this: The Operations Team and The Warehouse Team.
Operations
The Operations Team is responsible for inspecting pieces as they arrive at our store to ensure quality control and that your furniture has not been damaged in transit. And for any custom orders, they ensure that the pieces match your requests and specifications from when the order was placed. Once your furniture is inspected and ready for delivery, this team is the one making phone calls about scheduling, they are checking daily delivery routes, taking into account your special preferences for delivery times, and doing everything they can to make the process as seamless as possible.
They help the logistics of Mountain Top run smoothly and take care of the details so that you don’t have to worry about it. Should any part of your delivery or furniture be unsatisfactory, they also take care of any service orders when needed. Due to our small business size, you are never just a number to us. This team is able to know each piece and order situation, so we strive to give you easy service and quality answers for any of your questions along the way.
Warehouse
The other essential team here is our Warehouse Team. One of the best parts about buying your furniture is having it delivered to your home and getting to see it in your new space! Our Warehouse and Delivery Team is the backbone to our business and the people that bring your furniture home. They constantly organize stock and also inspect each piece to make sure it is functional and in prime condition. They keep furniture in a temperature-controlled space and move each piece with consideration and care.
When out on delivery, the guys handle each of your pieces with special attention to keep them safe. Once they arrive at your home, old furniture can be moved out and your new furniture will be moved in. Haul away service is complimentary, where needed. Our goal is to provide you with reassurance and a white glove delivery service. Having our delivery and warehouse team in-store enables us to have constant communication and updates on where your product is throughout the process of getting it to your home!
At the end of the day, these two teams are crucial cogs in the Mountain Top machine. Both are essential and both contribute to your overall satisfaction as a Mountain Top customer. We love getting to see the end result of a satisfied customer, either leaving us reviews for other customers to witness or better yet, customers making a gesture to show their appreciation. Pictured below: This particular customer's children made sweet signs for everyone who assisted on the delivery in their home. It was a beautiful personal offering - one that we are so grateful to receive. Let us make an unforgettable experience for you as well!